First of all.. I'm sorry if ini ialah isu lapuk... Sebab just now aku baru check my credit card account, there is a fee call :SERVICE TAX - RM50.00
My action?
Immediately call maybank and ask... I don't mind that much, BUT what is the point of having a credit card that said free fee for life if I still have to pay this damn thing? I call maybank service.. it took me 5 minutes before they actually have someone to service me.. Well, I'm using so call internet phone which only cost me $0.021 per minute.. So, trust me.. I'm not minding that much...
Here come the explanation...
The service fee is the government fee which is mandatory every Feb, every year... The one that was wave is credit card fee.. Ok.. Serious, I still don't get it.. So, sebab kad aku ni government card (sbb kad free fee for life ni hanya offer for government servants). So, aku pun tak puas hati la.. Aku cakap, kalau macam ni apa bezanya kalau aku amik kad yang kena bayar fee tu.. takde beza la... Then, the customer service girl ni cam tak puas hati lak ngan aku... Suaranya seperti ketap bibir explain... Katanya semua kredit kad kat Mesia ni kena bayar fee ni.. kalau tak kerana kad aku ni free fee for life, aku kena bayar dua2 fee.. Eeehh.. ada hati lak nak marah customer (aku cakap dalam hati aaa).. So, sbb dia sound quite rude, aku tak puas hati aaa.. Aku cakap.. Sepanjang aku pakai kredit kad, sejak 2003 tak penah dengar pun bende alah ni... Minah ni pun hot kot.. (Well, aku cakap polite per.. serious ok.. aku tak naik suara langsung.. aku siap cakap, "I'm very curious")... Masih dengan suara ketap gigi, dia jawap.. perkara ni dah diberitahu dalam berita, dalam buget 2010... bla bla bla...
wait.....
Oooo.. This is new then? It start 2010? (Why don't you explained it more clearly? cakap this is a new government policy.. bla bla bla)... Kesabaran aku masih terkawal walaupun minah ni cam marah aku.... Sebab kat sini aku learn a few things... Walaupun salah satu rukun negara kita ialah bersopan-santun... But is it really true? (People here is much much more polite.. much more.. Aku pun selalu gak berurusan ngan Bank of America kat sini...) So.. after I understand everything.. I told her that.. I'm sorry for not alert of this kind of thing.. I'm not at Malaysia at this moment, that's why I'm not aware.. Dengan harapan, insaplah minah tu.. Setiap pelanggan ada situasi tersendiri... Kalau aku tau, ape ke hei nye aku nak telepon malam2 buta (sini jam 12.40 AM - time diff is 14 hours okie, so Malaysia jam 2.40 pm)
Kesimpulannya...
1. Aku tak puas hati ngan polisi baru ni.. Aku still maintain 2 credit card.. maybe I'll give up one bila balik Malaysia nanti..
2. Aku tak puas hati ngan customer service Maybank.. Cara dia explain kat aku walaupun ayat teratur aku boleh dengar suara ketap bibir tu... The tone is rude.. dan lagi satu, cara dia explain kat aku macam nak kata.. "kau ni duk kat hutan ke? tak penah baca surat khabar? tak tengok berita?" That part really meng-angin aku sikit.. Sungguh hampeh! Sabar je la... Kan ke bagus kalau explain elok2.. bila aku cakap "I'm just curious" dia ingat aku maki dia ke? Bila la nak improve ni.. Nak kena bagi motivasi rukun negara ker? Urghhh...
Sekian..
My action?
Immediately call maybank and ask... I don't mind that much, BUT what is the point of having a credit card that said free fee for life if I still have to pay this damn thing? I call maybank service.. it took me 5 minutes before they actually have someone to service me.. Well, I'm using so call internet phone which only cost me $0.021 per minute.. So, trust me.. I'm not minding that much...
Here come the explanation...
The service fee is the government fee which is mandatory every Feb, every year... The one that was wave is credit card fee.. Ok.. Serious, I still don't get it.. So, sebab kad aku ni government card (sbb kad free fee for life ni hanya offer for government servants). So, aku pun tak puas hati la.. Aku cakap, kalau macam ni apa bezanya kalau aku amik kad yang kena bayar fee tu.. takde beza la... Then, the customer service girl ni cam tak puas hati lak ngan aku... Suaranya seperti ketap bibir explain... Katanya semua kredit kad kat Mesia ni kena bayar fee ni.. kalau tak kerana kad aku ni free fee for life, aku kena bayar dua2 fee.. Eeehh.. ada hati lak nak marah customer (aku cakap dalam hati aaa).. So, sbb dia sound quite rude, aku tak puas hati aaa.. Aku cakap.. Sepanjang aku pakai kredit kad, sejak 2003 tak penah dengar pun bende alah ni... Minah ni pun hot kot.. (Well, aku cakap polite per.. serious ok.. aku tak naik suara langsung.. aku siap cakap, "I'm very curious")... Masih dengan suara ketap gigi, dia jawap.. perkara ni dah diberitahu dalam berita, dalam buget 2010... bla bla bla...
wait.....
Oooo.. This is new then? It start 2010? (Why don't you explained it more clearly? cakap this is a new government policy.. bla bla bla)... Kesabaran aku masih terkawal walaupun minah ni cam marah aku.... Sebab kat sini aku learn a few things... Walaupun salah satu rukun negara kita ialah bersopan-santun... But is it really true? (People here is much much more polite.. much more.. Aku pun selalu gak berurusan ngan Bank of America kat sini...) So.. after I understand everything.. I told her that.. I'm sorry for not alert of this kind of thing.. I'm not at Malaysia at this moment, that's why I'm not aware.. Dengan harapan, insaplah minah tu.. Setiap pelanggan ada situasi tersendiri... Kalau aku tau, ape ke hei nye aku nak telepon malam2 buta (sini jam 12.40 AM - time diff is 14 hours okie, so Malaysia jam 2.40 pm)
Kesimpulannya...
1. Aku tak puas hati ngan polisi baru ni.. Aku still maintain 2 credit card.. maybe I'll give up one bila balik Malaysia nanti..
2. Aku tak puas hati ngan customer service Maybank.. Cara dia explain kat aku walaupun ayat teratur aku boleh dengar suara ketap bibir tu... The tone is rude.. dan lagi satu, cara dia explain kat aku macam nak kata.. "kau ni duk kat hutan ke? tak penah baca surat khabar? tak tengok berita?" That part really meng-angin aku sikit.. Sungguh hampeh! Sabar je la... Kan ke bagus kalau explain elok2.. bila aku cakap "I'm just curious" dia ingat aku maki dia ke? Bila la nak improve ni.. Nak kena bagi motivasi rukun negara ker? Urghhh...
Sekian..
5 comments:
i cancel both my CC already...kat fb i ader citer pasal benda nih....sumer nye rubbish!!!~~~
Isuni memang hangat dan hangit dulu....Orren ada satu kad kredit jer...kalau cancel susah plak...Kerajaan ambil kesempatan atas kesempitan rakyat...yg teraniayanya sapa2 yg ada hutang kad kredit.., tak dapat nak cencel..so tambah satu beban lg..:(
Nampak gayanya mmg i ni out of date la.. well, ni la akibatnye kalau asyik study je.. hehehe (A.L.A.S.A.N OK)
Hmm.. now nak cancel pun tak boleh.. ye la, tak de CC pun susah.. I tak rasa boleh let go CC.. maybe reduce to only one is ok..
sian ko, baru tau. asalnya aku ada 7 cc, awal tahun hari tu cancel 5. alasan typical - ask najib. ohh, rupanya auto yek bank charge kita. tp apasal maybank xde charge pun aku rm50 tu pun... cimb pun sama, x charge pun lg. btw, nak eksyen dgn ko... cimb, aku pakai platinum.
apsal la takde sesape bagitau aku.. aku ni berita bukannya tengok sangat.. anyway, aku redeem balik RM50 tu ngan point maybank.. 10,000 points needed tau.. mean ko kena belanja rm10,000 per year to redeem this damn tax! anyway maybe not too hard to do that.. cumanya kalau ada banyak cc.. tak ke maspus.. So, aku akan focus to maybank cc je la..
ko pakai platinum??? wow.. dengan bangganye keluarkan cc time bayo.. hehehe.. :p
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